Refund policy
Return & Refund Policy
Last Updated: May 2026
At Miniomerch, customer satisfaction is our top priority. If there is an issue with your order, we're here to help and will do our best to make things right.
Return Eligibility
To be eligible for a return or refund request, you must contact us within 30 days of receiving your order.
Items may qualify for a return, replacement, or refund if they are:
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Damaged upon arrival
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Defective or faulty
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Incorrect due to our error
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Significantly different from the item ordered
Please provide your order number and clear photos of the issue when contacting support.
Return Timeframe
All return, replacement, or refund requests must be submitted within 30 days of the delivery date.
Requests submitted after this period may not be eligible for review.
Refund Process
Once we review and approve your request, refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges & Replacements
If your item arrives damaged, defective, misprinted, or incorrect, we will gladly provide a replacement at no additional cost.
To request an exchange or replacement, contact us at:
Please include:
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Your order number
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Photos showing the issue
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A brief explanation of the problem
Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please notify us within 30 days of delivery.
After verification, we will arrange a replacement or refund as appropriate.
Non-Returnable Items
Because many of our products are made to order, we generally cannot accept returns for:
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Buyer's remorse
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Incorrect size selection
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Incorrect shipping information provided by the customer
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Custom or personalized products
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Gift cards
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Digital products
Please review product descriptions and sizing information carefully before placing your order.
Return Shipping Costs
If the issue is due to a damaged, defective, or incorrect item, we will cover any applicable return or replacement costs.
For any other approved return, customers may be responsible for return shipping fees.
Original shipping charges are non-refundable unless the return is due to our error.
Lost Packages
If your package appears lost in transit, please contact us as soon as possible.
We will work with the shipping carrier to investigate and help resolve the issue.
Contact Us
If you have any questions regarding returns, refunds, or replacements, please contact us at:
We value every customer and are committed to providing a fair, transparent, and hassle-free shopping experience.